Eligibility for Returns
Items can be returned within 30 days of the original purchase date. To qualify for a return:
- The item must be unused, in its original condition, and in the original packaging.
- Proof of purchase (e.g., receipt or order number) must be provided.
- Certain items, such as perishable goods (e.g., food, flowers), intimate products (e.g., undergarments), personalized items, and digital products, are non-returnable once accessed or downloaded.
Non-Returnable Items
- Gift cards
- Downloadable software or digital products
- Items on sale or clearance (where explicitly mentioned)
- Customized or personalized items
Return Process
- Contact Customer Support
Email: info@shadlondonlimited.com
Phone: +44 7366 455484
Request a Return Merchandise Authorization (RMA) number. - Pack the Item Securely
Use the original packaging and include all accessories, manuals, and documentation. - Ship to the Address Below
58 Peregrine Road, Hainault, Ilford, Essex, United Kingdom, IG6 3SZ
Ensure the RMA number is clearly marked on the package.
Shipping Costs
- Return shipping costs are the customer’s responsibility unless the item was damaged, defective, or shipped incorrectly.
- We recommend using a trackable service or purchasing shipping insurance, as we are not responsible for returns lost or damaged in transit.
Refunds
Once your return is received and inspected, we will notify you of your refund status.
- Approved refunds will be processed within 7-10 business days to the original payment method.
- Refund times may vary depending on your bank or payment provider.
- If you choose a product exchange or store credit, we will provide additional details.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact our customer support at info@shadlondonlimited.com or +44 7366 455484.
Damaged or Defective Items
If your item arrives damaged or defective, contact customer support within 7 days of delivery. We will arrange for a replacement or a full refund, including any shipping charges.
Late or Missing Refunds
If you haven’t received a refund after the stated processing time:
- Check with your bank or credit card provider, as there may be delays.
- If you still have not received your refund, contact us at iinfo@shadlondonlimited.com or +44 7366 455484.
Changes to This Policy
We may update or modify this return policy at any time. Changes will be posted on this page, and it is your responsibility to review the policy before making a purchase.
For any questions, please contact us at info@shadlondonlimited.com or +44 7366 455484.
We aim to ensure a smooth and transparent experience for our customers.
